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Emergency / Urgent

 

For immediate, life-threatening emergencies in York Region, always dial  9-1-1

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The following information is only for reference purpose. For more accurate and updated contact information, please do Google research.

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For other specific emergencies and non-emergency situations, use the following contacts:

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Situation Contact Information

  • Police, Fire, or Medical Emergency (life-threatening)   9-1-1

  • York Regional Police (non-emergency)   1-866-876-5423

  • Ontario Poison Centre  1-800-268-9017 (24/7 advice)

  • Mental Health Crisis / Suicide Crisis Helpline   9-8-8  (Call or text anytime)

  • York Region Emergency Housing Central Intake   1-877-464-9675  ext. 76140  (24/7 line for homelessness)

  • Health Information (non-urgent medical advice) 811 or 1-866-797-0000 (to speak with a registered nurse 24/7)

  • Urgent Road Emergencies (e.g., traffic signal outages)  1-877-464-9675 ext. 75200

  • York Region General Inquiries  1-877-464-9675  (Monday to Friday, 8:30 a.m. to 4:30 p.m.)

 

Important Reminders

  • When to call 9-1-1:  Dial 9-1-1 for situations where someone is seriously injured or sick, a crime is in progress, you smell smoke or see fire, or someone is in immediate danger.

  • When to call the non-emergency line:  Use the non-emergency line to report a crime with no suspect present (like lost property or fraud), or for other non-urgent police matters.

  • Power Outages:  Call your local power company directly unless the situation is dangerous (e.g., downed lines). Do not call 9-1-1 to report a general power outage.

  • TTY Services:  For deaf, hard of hearing, or speech-impaired individuals, you can dial 711 with a TTY device for general inquiries, or register for the Text with 9-1-1 service for emergencies. 

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